EDP CA WEEKLY BRIEFING 26 MAY 2021
- We hope that many of you will be able to come to our virtual Away Day on June 2nd. This will start at 10am and finish at 12.30 approx. with a chance to stay online for lunch and chat. We will be discussing the way forward post Covid and your input is very valuable. Please let Sue B know by 12pm Mon 24th if you are able to attend.
- We held a successful Virtual Open Day for potential new recruits for our Adviceline team. We are still looking for more volunteers. We will also need some new receptionists/admin when we are open to the public again.
- Thank you to Adam who has settled in well as our new Adviceline Superviser. He is a great asset to the team ☺
- If anyone is going into the Wimborne office to work, there are new car park passes in the folder for both the Allendale and Allenview car parks. The Allenview ones should be returned at the end of the day. You can post them back through the Wimborne letterbox.
- Please let Mandi know of anything that you would like added to the briefing (serious or not).
- If you have any interesting client stories (anonymised) or any successful outcomes please let Sue B know as she is compiling a list. We would like to put some of these on our website.
- BENEFITS. We now have some face to face appointments available to help people claim Universal Credit. Currently these are on Tuesdays in Ferndown. We hope to extend this as Lockdown eases. If you have a client who would like to use this service then please speak to your Superviser.
- BENEFITS. The Department for Work and Pensions (DWP) is carrying out an evaluation to look into whether people were eligible for benefits to be paid throughout the pandemic. Universal Credit claimants must check their online journals weekly and answer Jobcentre calls, or they could lose their benefits money. Even people who qualify could see payments stopped if they don’t respond to Government checks in time.
- BENEFITS/CONSUMER. BT is to offer lower cost fibre broadband to claimants of a number of benefits, beginning in June. BT’s Home Essentials package will offer 36 megabits per second broadband and 700 minutes of calls for £15 a month, compared to their usual price of £32.99. There is no monthly data cap. Or claimants can opt for 67Mb and unlimited calls for £20 a month. These rates will only be available to people who receive universal credit, the guarantee credit element of pension credit, jobseeker’s allowance, income support, and employment and support allowance.
EDP COMMUNICATIONS UPDATE
- Some people are having problems accessing the new edp portal on the website. The given passwords are not easy! You can click on the Lost Password link to generate a new one. Once you have got into the portal then you can change your password to something that is easier for you. If you are still having problems then please contact Kate at [email protected].
- Kate has been running sessions on using Google Drive and Calendar. See the edp website portal for details.
- May’s training suggestion is “Equality, diversity and Inclusion ‘Roads from the past’ a short film about Roma, Gypsy and Traveller people”. The film lasts about 5 minutes and there is reading which should take you about 15-20 mins. Very thought-provoking. Thank you for all your positive comments about this video and commentary.
Please let Mandi know when you have done this on [email protected]
Any problems with access speak to Mandi or Sue B.
- There are various problems still with training on CABlink and Docebo so if you find that something is not working properly it is probably not you! Cit A are aware of and working on these issues.
- The new Benefits content is being gradually introduced on Docebo. Nine courses have been updated so far
- Please ensure that you still include the R&C heading on your casenotes. This is part of the Initial Contact Template. If it is not relevant to a case then please put N/A. We need to show that we have considered this even if not applicable to the case. This is checked as part of the audit.
RESEARCH AND CAMPAIGNS
- Please write an evidence form whenever you come across a situation that seems unfair. Thanks to Rosemary, our R&C Lead who reads them all.