Consumer Advice
Need Consumer Help?
If you made a purchase and you’re not happy with the product or service provided, you can get advice by contacting Citizens Advice Consumer Service.
If you need advice about a faulty product, a complaint about a holiday, advice about how to avoid being scammed and much more, follow the links below.
Useful Phone Numbers
Citizens Advice Consumer Helpline 0808 223 1133
Relay UK – if you can’t hear or speak on the phone, you can type what you want to say: 18001 then 0808 223 1133
You can use Relay UK with an app or a textphone. There’s no extra charge to use it. Find out how to use Relay UK on the Relay UK website.
Lines are open Monday to Friday, 9am to 5pm.
Local Consumer Advice
Dorset Council, information on Trading Standards
National Consumer Advice
Citizens Advice information on consumer issues and the consumer helpline number
Gov.UK
Information on your rights, what to do if things go wrong, and how to tell the Competition and Markets Authority (CMA) about consumer problems
