Come and join our friendly & enthusiastic team
- Competitive salary
- 5 weeks paid holiday plus Bank Holidays (pro rata) plus additional leave for long service
- Continuing learning and development opportunities
- Pension Scheme with 3% Employer Contribution
- Flexible, family friendly employer with scope for home working and flexible hours
- Working for a frontline charity supporting the local community
- Smartphone and Laptop (dependent on role)
If you require any reasonable adjustments to be made in the recruitment process or at work subsequently if appointed, please let us know. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers.
We do not have any vacancies at present.
Trainee Energy Adviser/Energy Adviser (part time)
Citizens Advice in East Dorset & Purbeck is looking for a part time Trainee Energy Adviser/Energy Adviser to join our dynamic organisation, joining our Dorset and BCP Energy Unit which runs across the whole of Dorset (both Council areas).
If you do not meet all of the person specification, but you feel like this is a job you’d really like to do – we’d love to hear from you. Think about any transferable skills you may have. Training will be provided.
The Adviser will be responsible for the delivery of energy advice to households in order to reduce fuel poverty. The project aims to build financial resilience among vulnerable consumers and increase the likelihood of households being able to meet their heating requirements to stay warm and safe and avoid cold-related health problems. Advice may include reducing energy expenditure, income maximisation, avoiding debt and disconnection, and helping to resolve complaints.
This service will be delivered through various channels including telephone, online support, face to face and occasional home visits. The post is part-time, being based in the office at Wareham/Wimborne and located across both Dorset Council and Bournemouth, Christchurch & Poole Council areas.
You will need to demonstrate proven competence in delivering advice to consumers. You may also be asked to train to achieve at least a NVQ Level 2 in Energy Awareness. You will need a full driving licence.
How to apply: Please email your completed application form to [email protected]
Role Details
Salary: Starting salary at trainee level £17,198p/a (£28,282 FTE)
Hours: 22.5hrs
Location: Various locations
Type of contract: Fixed term 2 years from April 2024
Deadline: 9am Monday 18th March 2024
Start: Beginning of April 2024
Interviews: Week beg 25th March
Trainee Energy Adviser/Energy Adviser (full time)
Citizens Advice in East Dorset & Purbeck is looking for a full time Trainee Energy Adviser/Energy Adviser to join our dynamic organisation, joining our Dorset and BCP Energy Unit which runs across the whole of Dorset (both Council areas).
If you do not meet all of the person specification, but you feel like this is a job you’d really like to do – we’d love to hear from you. Think about any transferable skills you may have. Training will be provided.
The Adviser will be responsible for the delivery of energy advice to households in order to reduce fuel poverty. The project aims to build financial resilience among vulnerable consumers and increase the likelihood of households being able to meet their heating requirements to stay warm and safe and avoid cold-related health problems. Advice may include reducing energy expenditure, income maximisation, avoiding debt and disconnection, and helping to resolve complaints.
This service will be delivered through various channels including telephone, online support, face to face and occasional home visits. The post is full time, being based in the office at Wareham/Wimborne and located across both Dorset Council and Bournemouth, Christchurch & Poole Council areas.
You will need to demonstrate proven competence in delivering advice to consumers. You may also be asked to train to achieve at least a NVQ Level 2 in Energy Awareness. You will need a full driving licence.
How to apply: Please email your completed application form to [email protected]
Role Details
Salary: Starting salary at trainee level £28,282 p/a
Hours: 37hrs
Location: Various locations
Type of contract: Fixed term 2 years from April 2024
Deadline: 9am Monday 18th March 2024
Start: Beginning of April 2024
Interviews: Week beg 25th March
Trainee/Experienced Project Admin Support - Energy Unit (part time)
Our Energy Unit needs support!
We are looking for a part time project admin support worker to work alongside admin support and our team of caseworkers in the Energy Unit covering Dorset and BCP. This can be an entry level role with training provided.
You would be engaging with clients and progressing people to achieve positive outcomes. Whether that would be applying for charitable support, making sure that outcomes are recorded or gathering client feedback. It is an interesting and rewarding role, and the outcomes achieved through the project are incredible.
How to apply: Please email your completed application form to [email protected]
Role Details
Salary: Starting salary at trainee level £26,421 FTE (£10,709 actual)
Hours: 15 hrs per week, days to be discussed
Location: Wimborne/Wareham/Outreach
Type of contract: Fixed term 2 years from April 2024
Deadline: 9am Monday 18th March 2024
Start: Beginning of April 2024
Interviews: Week beg 25th March
Training Manager
Citizens Advice in East Dorset and Purbeck is seeking an innovative and enthusiastic Training Manager. This is an exciting opportunity for someone looking for a new challenge.
You will be responsible for developing a fresh approach to recruiting and training, ensuring that organisational training objectives are set, delivered, reviewed and updated as necessary.
Normal place of work: Hybrid – mixture of Wimborne and Wareham offices and outreaches and home working
Travel: Some travel may be required
Contract length: Permanent
Hours: 18 hours per week over three days
Salary: Between £30,296 – £31364 pro rata plus 3% workplace pension
Holidays: 29 days pro rata, bank holidays, long service entitlement and additional Christmas closure leave.
Generous contractual sick pay package
Line Manager: Service Manager
Please send completed applications to [email protected] by Monday 18th March
Hours: 37 Hours per week
Salary: Based on scale 17 £26,845 per annum
Type of contract: Initially 12 months fixed term, with continuation likely.
Location: Predominantly office based, working across Dorset and BCP council areas and home visit appointments, with some flexibility to work from home.
For further information including a Job Description, Person Specification and an Application Form, please contact [email protected]
Closing date: 9am Monday 11th September 2023
You will help at outreaches and community events, raising awareness of our services and chatting to the public. You may also do this at your school, college or place of work. You will have support and be part of a friendly team.
Adviceline is our Dorset-wide telephone service. As an assessor you will answer calls from the public on a wide variety of topics (see below). You will explore the client’s situation and look up relevant information to help. You may be office-based or working remotely but you will always have support.
You will help clients face to face and by telephone and email. You may help with awareness events, social media or research and campaigns. You will join us for a 30 week placement.
You will help clients face to face with accessing our public website to look for information. You may assist with simple forms.
You will help clients face to face or on the telephone with a variety of different enquiries. You will explore the client’s situation in detail and look up relevant information to help the client take action or take action on their behalf.
Volunteer opportunities can be found on our Volunteer With Us page.
