Volunteer With Us

Citizens Advice East Dorset & Purbeck is part of the National Citizens Advice network and we help people find a way forward.

Volunteers are fundamental to our service. They provide advice and help to local residents with a wide variety of issues including housing, debt, benefits, energy, consumer and more.

We’re looking for volunteers to join our friendly team. We have different roles available depending upon your interest and how much time you can spare. Full training and support will be given.

If you’re looking to return to work after a career break, or you may be retired or a professional with some spare time or if you’d like to give something back to your community and help others, whatever your background, we’d love to hear from you.

Why do people volunteer for us?

“The supportiveness of other volunteers and supervisors make this a really rewarding place to work.”
“Sometimes even the smallest bit of guidance can make a big difference.”
“It’s great when we can help clients to improve their financial position.”
“I enjoy the camaraderie with other volunteers.”
“I enjoy meeting people and helping them with an issue they need support with resulting from lack of knowledge.”
“We fill a niche supplying help to people who need advice to solve a problem and empower them to access resources and information which may otherwise be inaccessible to them.”
“It’s really satisfying when we can help move clients forward and when we can give clients the tools to help manage their situation.”

Here’s how we’ve made a difference

Here are some client quotes to prove what a difference our volunteers really do make to people’s lives.

“Everyone was so helpful, especially those who took on our problems. They were superb”
“Amazing and understanding staff. I wasn't made to feel embarrassed asking for advice and help. They all made me feel really at ease the whole time.”
“Absolutely delighted with the help from both advisors. Thank you so much for being so kind to me.”
“Wonderful, kind, helpful staff.”
“Absolutely caring service”
“Excellent provider of information able to put me in touch with colleagues who had specific knowledge and experience in the necessary fields."
"Cannot recommend the establishment highly enough."
"Sincerely grateful for the information and service you have provided.”
“The person I spoke to was very helpful and good at explaining the help.”
“I found everyone I spoke to, to be kind and courteous and at pains to help, from the initial volunteers to the dedicated experts.”
“I was overwhelmed with how helpful and caring the two ladies were at the Wareham office.”
“Citizens Advice have been a fantastic help to myself and my family.”
“Thank you truly for all your help and your ongoing help. Without you, I’m not sure how we could have managed.”
“Wimborne and Wareham Citizens Advice helped me solve my issues and I will be eternally grateful.”
“The volunteers spent a lot of time on my problem both in person and behind the scenes.”
“There was excellent follow up and their knowledge and kindness were invaluable.”

Volunteer Opportunities

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