Here are some client quotes to prove what a difference our volunteers really do make to people’s lives..
We are a local charity and our work would not be possible without our fantastic volunteers to keep our service running.
We are currently recruiting for Adviceline Telephone Assessors, Information Assistants, Citizens Advice Champions and Students. Find out more about the roles below. For more information contact: [email protected]
Available Roles for Volunteers
Citizens Advice Champions
You will help at outreaches and community events, raising awareness of our services and chatting to the public. You may also do this at your school, college or place of work. You will have support and be part of a friendly team.
Adviceline Telephone Assessors
Adviceline is our Dorset-wide telephone service. As an assessor you will answer calls from the public on a wide variety of topics (see below). You will explore the client’s situation and look up relevant information to help. You may be office-based or working remotely but you will always have support.
You will help clients face to face and by telephone and email. You may help with awareness events, social media or research and campaigns. You will join us for a 30 week placement.
You will help clients face to face with accessing our public website to look for information. You may assist with simple forms. You will not need to write any casenotes but will complete some short training online.
What Subjects Can Advisers Help With?
How Much Time Is Involved?
This could be anything from a few hours a month up to 1 or 2 days a week depending on your role.
What Qualifications Do You Need?
No formal qualifications necessary as full training provided. However, you will need:
What Training Will You Receive?
Initial training varies according to role. This could be as little as 3 hours for an Events Champion. Our Adviceline Assessor Programme includes a mixture of group and self-study, e-learning, webinars and observation along with practical experience in one of our offices. You will need to commit to 1-2 days a week for this but hours are flexible. You will be in a very supportive environment and will receive a certificate on completion of the training.
Why Do People Volunteer?
We are often asked by clients “Why do you do this work? You aren’t paid!”. Some of the reasons given by advisers are:
I volunteered for CA work because….”I wanted to do something worthwhile to help others, and develop myself personally and intellectually.“
What I like most about coming in is….”The friendship from fellow advisers – the support shown, the exchange of ideas and opinions.“
It’s lovely when….”You get a successful result, and when you know the client really appreciates the effort that has been made on their behalf – then it’s brilliant.“