We offer specialist advice services covering the issues below. As always, this advice is free and confidential.
We have trained energy advisers who are able to help households experiencing financial difficulties with energy costs. We can help with advice if you are struggling with energy bills, help to resolve issues with an energy supplier, or to check if you are eligible for extra income. If you need help, or know a household who needs advice, please contact our friendly team.
Our energy projects are supported through the Energy Industry Voluntary Redress Scheme
Our Macmillan team provides an advice service for people affected by cancer. Being diagnosed with cancer is difficult in many ways. Our advisers are here to help you to manage the financial impact a cancer diagnosis may have.
You may have a query about your tenancy agreement, rent deposit or have been served notice to leave your home. Whatever your query, our housing advisers are here to help. We also have a specialist Housing project which supports people who are at risk of homelessness.
Have you had a change of circumstances? Do you have a question about the benefits you are already receiving? We know the benefit system can sometimes be confusing and difficult to understand. Our specialist benefit advisers can help give you the advice you need. We can support you to make an application, to appeal a decision, understand your payments or simply to help work out if you are eligible to claim additional income.
We know many more people are in need of employment advice at this time – you might have been made redundant or have a question about your rights at work. We have specialist Employment Advisers, who work within the Dorset Employment Unit, who can offer you help and advice.
Being in debt can cause a lot of worry and stress, you might be struggling to manage your spending, have concerns about money that you have borrowed, or are finding it difficult to afford your repayments. We have a specialist debt team who are here to help and answer any questions you may have. Our debt advice is regulated by the Financial Conduct Authority.
Wessex Water offers help to people who are struggling to pay their on-going water bill or have been unable to keep up with payments and are in debt.
We have advisers who can check if you are eligible for special tariffs to help you manage your water costs and deal with any arrears that may have built up. Contact us for more information.